Moving into a student residence is a big step for students and often for their parents as well, as it marks the first move out of the family home for many. Parents want to be sure that their children live in a safe environment and have contact persons on site who can assist immediately with any questions or problems. At Neon Wood, we offer not only modern living space but also value care, security, and open communication. On this page, you will find all the important information about facilities, support, and safety standards of Cresco Immobilien Verwaltungs GmbH, the company behind Neon Wood and Tannhaus.
An Environment Where Safety Matters
Safety is a Top Priority
At Neon Wood, the well-being of our residents comes first, along with the level of security that parents expect for their children. Our safety concept combines multiple measures to ensure protection and comfort. A student residence should not only be a place to study and feel at home but also a secure environment where young people can live freely. Our system simplifies daily life, minimizes risks, and gives parents the reassurance that their child is always in good hands.
Electronic Access System with Personalized Key Cards
Each resident receives a personal room card. It serves as the key to the apartment, grants access to communal areas, and allows entry to the building. Unauthorized persons are denied access. Lost cards can be immediately deactivated and replaced. Additionally, the card can be used for cashless payments within certain services – practical, secure, and tailored to the needs of young people.
Video Surveillance in Public Areas
Modern cameras monitor entrances, corridors, and high-traffic areas. Surveillance acts as a preventive measure and enables rapid intervention in case of an emergency. Residents can move around safely even late at night, while parents know their children live in a monitored environment. The cameras are discreetly installed and do not interfere with daily life.
Professional Security Service Around the Clock
In addition to technology, our Community Managers are the first point of contact during the day. For emergencies, a professional security service is available 24/7. Staff are trained to respond quickly and appropriately in all situations, whether medical emergencies, technical issues, or security concerns. Parents can be confident that their child will always receive help.
Emergency Assistance: Door-Opening Service for Accidental Lockouts
For situations where a door is accidentally locked:
Berlin: +49 69 954257267, cost €90
Frankfurt Riedberg: +49 180 5007742, cost €120
Tübingen: Each resident receives two keys; if lost, a locksmith can be hired at the resident’s expense
This ensures fast and professional assistance at all times.
Why Safety at Neon Wood Means More
Safety at Neon Wood is a system, not a single component. Access controls, video surveillance, and a 24/7 security service work together seamlessly. Residents can focus on their studies, leisure, and personal development, while parents know their child lives in a modern, comfortable, and professionally protected environment.
Booking Made Easy
We offer a fully digital and user-friendly booking process for anyone who wants to rent their apartment conveniently from home or on the go using a smartphone. Here you will find all the important information about the online booking process and the rental agreement.
How the Booking Works
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Book your apartment directly through our website using the “Jetzt Mieten / Rent Now” button.
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Use the filters on the left to find the apartment that suits your needs.
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The booking system will show all available apartments that match your filter settings.
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All apartments are fully furnished and include a private bathroom and kitchenette.
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Most apartments are single rooms, except for the categories Double, Double Deluxe, Neon Silver, and Neon Gold, which are designed for two people.
Overview of Costs
One-Time Costs
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Processing fee when signing the rental contract, depending on the property, between €175 and €235.
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Security deposit, depending on duration and apartment type, between 1.5 and 2.3 months’ rent.
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Want to save on the deposit? Through our partner Garentii, a guarantee is possible for a small monthly fee. Garentii does not cover damages or rent defaults.
Monthly Costs
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The monthly rent is an all-inclusive rent, covering heating, water, and electricity.
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Calculations are based on average usage. If consumption is more than twice the expected amount, the excess will be billed separately.
Rental Periods
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Rental duration is tailored to students: 1 semester (6 months) or 2 semesters (12 months).
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Extensions are possible at any time, as long as studies continue.
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Early notice secures the desired apartment for the next semester.
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Most students stay in the same apartment throughout their studies.
For questions, we are happy to assist personally via email at info@neonwood.com or by phone at +49 30 555 707 112.
All bookings and management can be conveniently handled via the Neon Wood App.
Neon Wood App – Everything in One Place
The Neon Wood App supports your child from the very beginning, starting with the booking process. It is the central digital companion for all steps related to the apartment, ensuring that the entire rental process is simple, transparent, and well-organized.
Features and Benefits of the App
Booking and Contract Documents
Your child can view the rental contract, upload necessary documents, and complete the booking process conveniently from anywhere.
Check-in and Move-in
All information needed for move-in, such as check-in documents, access details, and contact persons, is available in the app at all times.
Communication with Property Management
Repair requests, questions about the apartment, or notices regarding house rules can be sent directly to the property management via the app. Everything is handled centrally and efficiently.
Tenant Community and Events
The app allows your child to connect with other residents and provides information about events and community activities.
Management of Bills and Services
Utilities, electricity, water, and other services can be accessed at any time. This allows your child to keep track of all ongoing payments.
Quick Help and Contact Persons
For questions or problems, your child can directly access important contacts via the app – for technical support, administrative questions, or emergencies.
Benefit for Parents
The app gives you the assurance that your child always has access to all relevant information and that the entire rental process is digital, transparent, and well-organized.
Comfort and Amenities – Feeling at Home from Day One
Moving into a new home is a big step for students and often for parents as well. To ensure that your child feels safe, secure, and comfortable from the very first day, we place great emphasis on thoughtfully designed amenities that optimally support everyday life, studies, and leisure. Our goal is to make the move-in process smooth so that your child can focus on what matters most: studying, making new friends, and enjoying city life.
Fully Furnished Apartments with Private Bathroom and Kitchenette
Each apartment is fully furnished. From the bed to the desk and storage space, everything is tailored to the needs of students. The private bathroom and kitchenette provide privacy and flexibility. Your child can cook independently and manage daily routines while enjoying the comfort of a modern apartment. Parents can rest assured: their child lives in a practical and cozy environment.
High-Speed Internet Included – Seamless Learning and Leisure
Each apartment is equipped with a fast and stable internet connection. Students can easily study online, conduct research, join video conferences, or stream movies. Parents don’t need to worry about setting up their own internet or additional costs – everything is already included.
Modern In-House Laundrette – Practical and Social
The on-site laundrette allows students to conveniently wash and dry their clothes. At the same time, it provides a small space for social interaction. Residents can make initial connections, exchange ideas, and strengthen the sense of community.
Bicycle and Underground Parking – Mobility Guaranteed
All locations offer sufficient bicycle parking. Selected properties also provide secure underground parking. This ensures that your child can move around flexibly while keeping their bike or car safely stored.
Additional Services to Simplify Everyday Life
From waste and recycling solutions to maintenance services and package acceptance – many daily tasks are covered. This allows your child to fully focus on studies, friends, and leisure activities.
Safety and Security – Peace of Mind for Parents
All apartments and buildings are equipped with modern security solutions. Access control, video surveillance, and professional on-site staff provide a safe environment. Your child lives in a setting where safety and privacy go hand in hand.
Comfort that Promotes Independence
The amenities support your child’s independence. Cooking, laundry, and the use of technical equipment can be done responsibly and autonomously. This gradually transforms student life into a safe and self-reliant experience.
Everything for a Stress-Free Study Experience
Our thoughtfully designed amenities ensure that your child finds a home with everything they need from day one. Comfort is combined with safety, community with privacy, and independence with security. Your child can fully focus on studying and enjoying city life – without distractions or unnecessary stress.
Support and Community for a Good Start
Guidance and Care
At Neon Wood, it’s not just about an apartment, but about an environment where young people can live, learn, and grow safely. Your child becomes part of a community that combines guidance, assistance, and social networking. There are always direct points of contact, versatile communal areas, and offerings that enrich daily life while strengthening personal safety.
Community Managers – Direct Contacts On-Site
Each location is supported by Community Managers who are always available as reliable contacts for residents. They assist students from move-in, explain procedures, help set up the apartment, and provide support with questions about services or organizational matters. Even for small problems or uncertainties, they are always reachable.
For parents, this means security: there is always someone on-site who watches out, guides, and intervenes if help is needed. This helps residents feel settled and safe, especially at the beginning of their studies in a new city.
Communal Areas for Learning, Sports, and Interaction
Modernly equipped communal areas such as study rooms, lounges, community kitchens, and fitness spaces encourage exchange, collaborative learning, and relaxation. Students have quiet spaces for focused work and at the same time areas where they can actively connect with others. Parents can be confident that the environment supports their child’s personal and social development.
Leisure Activities and Events – Engaging in Community Life
Regular events, such as foosball tournaments, summer parties, or Green Week, promote teamwork, physical activity, and social networking. Green Week offers workshops, courses, and activities focused on creativity and sustainability. Students who have their own ideas for events or projects receive assistance in planning and implementation. This allows students to take responsibility and actively shape community life.
A Safe Foundation through Care and Community
The combination of personal guidance, well-designed communal areas, and targeted leisure offerings creates an environment in which your child can feel completely comfortable. Assistance, social participation, and safety form a unified experience, giving parents the reassuring certainty that their child lives in a safe, supported, and vibrant community.
What you should know – Important steps for a smooth start
In addition to a comfortable apartment and a safe environment, there are some bureaucratic and organizational steps your child should complete at the beginning of their studies. These formalities ensure a stress-free start and help organize life in Germany from the very beginning.
Registration at the Citizen’s Office
At check-in, your child will receive a document required for registration at the Citizen’s Office. This ensures that all formalities are correctly completed.
Enrollment and alternative documents
University enrollment is required to book an apartment. If this is not yet available, another official document, such as the study contract, can be submitted instead. This allows the move-in to be planned flexibly without delaying important steps.
Health insurance
Your child’s health coverage is very important to us. We work closely with Techniker Krankenkasse to ensure that registration and support are straightforward. After signing the rental contract, you will receive all the information needed to contact the health insurance representatives directly. This ensures that your child has professional support from the very beginning.
German bank account
A German bank account is highly recommended for everyday life in Germany. It allows rent, utilities, shopping, and other payments to be handled easily. If your child does not yet have an account, rent can initially be transferred from a foreign account. Having their own account makes managing finances easier in the long term and is very practical for everyday tasks, such as online payments or transfers to the university.
Rundfunkbeitrag (GEZ)
All students are required to pay the Rundfunkbeitrag (GEZ) of €18.36 per month. Students who receive BAföG and do not live with their parents can apply for an exemption. This exemption is valid for the duration of the respective approval period and must be applied for again each time it is extended. The application can be completed and printed online. Required documents, such as the BAföG notice or a disability ID, must be sent to the contribution service. Students who do not meet the exemption requirements are obliged to pay the Rundfunkbeitrag (GEZ).
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Berlin
If your child has locked themselves out and the reception is closed, please proceed as follows:
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Contact security
Call the security number at +49 (0)69 954257267. -
Verify identity
Have the ID ready. In some cases, the rental agreement (available in the app) may also be required. -
Note the fee
The door opening service costs €90.
ℹ️ Note: This service is only available to tenants. Guests must contact the main tenant.
Frankfurt Riedberg
If your child has locked themselves out and the reception is closed, please proceed as follows:
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Contact security
Call the security number at +49 (0)180 5007742. -
Verify identity
Have the ID ready. In some cases, the rental agreement may also be required. -
Note the fee
The door opening service costs €120.
ℹ️ Note: This service is only available to tenants. Guests must contact the main tenant.
Tübingen
If your child has locked themselves out and the reception is closed, please proceed as follows:
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Contact a locksmith
There is no security service for door openings in Tübingen. Each tenant receives two apartment keys when moving in.
If both keys are unavailable, an external locksmith must be hired directly by the tenant. -
Note the fee
The costs for the locksmith must be paid immediately by the tenant.
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Technical issues can be easily reported through our Neon Wood App. Once the report is received, a staff member will contact the tenant to review and resolve the issue as quickly as possible. Minor problems are usually resolved promptly, while for major repairs, we coordinate the process transparently.
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Of course, parents are welcome to accompany the move. Our team supports the check-in process to ensure everything runs smoothly. This gives you the opportunity to organize the move together and get an overview of your child’s new home.
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The rental agreements are flexible and tailored to students’ needs. Typical durations are 6 or 12 months. Extensions are usually possible, allowing your child to stay in the same apartment during their studies. Rent is all-inclusive covering all utilities. One-time costs such as processing fees and deposits are clearly listed.
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The booking process is fully digital. Your child can select the desired apartment online, upload all necessary documents, and sign the rental contract conveniently from home or on the go. All apartments are fully furnished with a private bathroom and kitchenette so your child can move in immediately.
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Each location is managed by experienced community managers. They support your child from move-in, answer questions, explain procedures, and assist with organizational matters. You can be confident that your child always has support on site.
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At Neon Wood, all main utilities are already included. Heating, water, electricity, and internet are part of the all-inclusive rent. Parents do not need to arrange additional contracts or pay extra fees.